FAQ


How does Charitizer work?

Charitizer is a new way to support causes and charities through the sale of second hand goods and purchases. When you sell your unwanted items your selected cause gets a % of the funds. You choose the %! When making a purchase from a retailer your cause gets a % of the sale price!

Can I make an offer on an item?

If the seller has indicated that they’re open to offers, then you can. If you would like make an offer on an item, tap the 'Make Offer' button and enter the price you are willing to pay for the item. This offer is sent directly to the seller and they can either accept or decline your offer. Keep in mind that all proceeds from the sale will be donated to charity!

What happens if my item doesn’t sell?

All items listed in charity groups are displayed and made publicly available for 30 days, before the item will be automatically removed.

 If your items does not sell within this 30-day period, you will be able to re-list your item.

Why does Charitizer take a fee?

Charitizer charges a fee of 5% plus a 1.75% Stripe transaction fee each time an item is sold on our platform. The fee is subtracted from the total amount an item is sold for, while the transaction fee covers the costs associated with processing payments. We also charge a 1.75% transation fee on the donation amount. This is charged to the seller not the charity. 

Can I split donations between multiple causes?

Yes, you can select as many causes as you like!

Will I receive a tax receipt for donating the value of my item?

Absolutely. If you sell an item and donate to a registered charity, you will receive a tax invoice as proof of your donation to the charity. Donations of $2 or more are tax deductible in Australia.

Can I choose to donate just a portion of the sale price?

Yes. Simply select how much of the sale price you would like to donate on the listing page.

What charity group should I choose to list my item in?

Go to the Causes page and select the charity or cause that you are most passionate about. All funds from sales or purchases from retailers will go that cause until it finishes or you select otherwise.

How do I sell an item?

Press the Sell button on the home page. Upload photo’s, create a title and then clearly and accurately list the features and details of the item for sale. Add any extra details through the options provided and press list.

Why use Charitizer to donate my items?

Charity stores make a large amount of money from donated goods. Charitizer gives you the opportunity to support causes closer to your heart with your unwanted goods.

Why shop on Charitizer to support my favourite causes?

When you make purchases from our retailers a percentage of the sale price goes towards your selected cause. Charitizer takes a far smaller fee than other buy/sell sites so the difference goes to your cause. So you won’t be paying any more for the items, it won’t cost you anything and you help out communities.

When you buy from individuals on the site you help to support the charity of the sellers choice.

How do I 'shop by cause'?

Go to the search page and use the Cause box to type the name of the cause you would like to support. All products supporting that cause will show on your screen.

What can I sell?

Charitizer lets you sell anything within the law. We do not allow the sale of alcohol or pornography.

Who can create a cause?

Anyone can create a cause. If you , or someone you know needs some help then simply create a page and ask for your friends to sell some stuff or do some shopping.

What cause can I create on Charitizer?

Anything at all! From community groups, personal emergencies, environmental and friends in need to neighborhood centres, old peoples homes, schools and clubs.

Who can create a charity?

Charities must be registered in Australia to create a charity page.

What causes are currently on Charitizer?

Simply go to the causes section through the button on the home page and search by name or category to find the type of cause you’d like to support.

 

TRUST & SAFETY

 

Why should I pay and communicate only through Charitizer?

Charitizer strives to provide the safest possible online environment for buying and selling. Taking transactions or communications off the platform prevents us from providing the best possible experience and is harmful to other community members.

Very rarely, people who abuse our systems may try to get you to communicate or pay outside of Charitizer. These actions can expose you to fraud, scams, or other unpleasant experiences. Never share your email address or other personal information, and never transfer funds outside the Charitizer wallet.

If another user requests you contact or pay them offline, we encourage you to report it or contact us immediately.

What do I do if a user asks me to contact them off Charitizer?

Do not under any circumstances communicate outside of Charitizer chat.

Is it safe to use Charitizer?

Yes. Charitizer is designed to be a safe and friendly community for buying and selling new and used items. To make sure you have a rewarding experience, we've built a range of features which will help you buy and sell confidently. 

We provide verified user ID through Facebook in order to show you how you're connected to other buyers and sellers through either first, second, and third-degree connections. Through peer reviews, both buyers and sellers receive ratings, which can be viewed on a individual user's profile. 

Will my personal details be visible to other people?

No. Your details are held safely and privately. 

The only information that other users can see about you is what you provide as part of your profile, such as your first name, groups and people you're following, people that are following you, as well as any items you've listed to sell.

How do I report a user or item?

We encourage you to report either users in cases where they have shown offensive behaviour or sold a fraudulent or prohibited item. Items that are listed for sale on Charitizer that have been recalled, are offensive, counterfeit or stolen should also be reported.

To report a user, tap on the user's image which will take you to their profile page. In the top, right-hand corner, tap on the three dots to report this user. Complete the details to let us know why you're reporting the user and we'll investigate. 

To report an item, tap on the item, which will take you to the Item Details page. In the top, right-hand corner, tap on the three dots to report the item. Complete the details to let us know why you're reporting the item and we'll look into it for you. 

How can I keep my account secure?

We take your account security seriously. If you make a change to sensitive account information, we will send you an email notification or an alert to confirm any changes. 

Here are a few more guidelines to help keep your account safe:

·         Keep all payment and communication on Charitizer. We can only help safeguard your account and payment when all communication and related transactions occur within our systems.

·         Do not click on links or download any attachments from unverified sources.

·         Change passwords regularly and use different passwords for all your accounts, including your Charitizer account. We recommend that use a password that is at least 8-10 characters that contains a unique combination of letters, capital letters, numbers and symbols.

·         If you an encounter a suspicious user, item, listing or comment thread, we encourage you to flag it with us by reporting it.

 

SHIPPING & PICK UP

 

How do I check on the delivery status of my item?

You can check with the seller for the tracking number.

Generally speaking, we encourage sellers to ship their sold items within two working days so you can expect to receive your item within four to five days, from the day of purchase.  

How do I arrange to pick up my purchased item?

Once you've purchased an item and requested pickup, you will need to arrange a suitable pickup time and address via Chat. Once you've met to collect the item, please let us know that the item has been collected by marking it as received within the app, and we will automatically release the payment to the seller.

Does Charitizer display my addresss to other users?

Never. To protect the privacy of our sellers, we do not display an exact location for any item or user. We only display a suburb so that other users may take your general location into consideration when purchasing an item.

 

SELLING 

 

How do I resolve a dispute with a buyer?

We encourage all issues regarding purchases to be resolved by the buyers and sellers themselves. Please only involve Charitizer if you’ve made reasonable efforts to try to remedy the circumstances of the issue. If a solution isn't reached, we’ll do our best help.

It's also important to keep in mind that Charitizers’ mediation decision may not align with the solution you were hoping for. We will, however, do our best to ensure a fair outcome for all.

Who can sell on Charitizer?

Anyone can be a seller in the Charitizer community. It's free to sign up and list as many items as you like.

What is the payment system Charitizer uses?

We securely process all payment using Stripe, which is certified to PCI Service Provider Level 1 - the most stringent level of certification. Stripe allows us to accept credit card payments and pay you directly into your preferred bank account. We also provide the Charitizer wallet feature. This holds funds for you to make purchases without making a bank withdrawal.

What happens after I receive an offer from a buyer?

When you received an offer, you'll get an email notification and an app alert to let you know. You'll have 24 hours to accept or decline an offer before it expires. It's completely up to you which offers to accept or decline.

What device can I use to list items?

The app is currently available to iPhone/iPod/iPad. Android and all at www,charitizer.com.

What can I sell on Charitizer?

Anything! Charitizer is a marketplace for new, secondhand and handmade items. The most popular items that people are wanting to buy on Charitizer are collectibles, homewares, garden items, baby and children’s toys and clothes, fashion, accessories, jewellery, furniture, cars and bikes, electronics, and more.

What happens if one of my items doesn't sell?

All items on Charitizer are listed and made publicly available for 30 days, before the item will be automatically removed. If your items does not sell within this 30-day period, you will be able to re-list your item. 

When re-listing your item, you may like to try using different images and a description, as well as reducing the price to increase your chances of a quicker sale.

What are the fees to sell on Charitizer?

Charitizer will subtract a fee of 5% plus a 1.1% transaction fee, each time an item is sold through our platform. The Charitizer fee is subtracted from the total amount an item is sold for in order to helps cover the cost of running the Charitizer platform, while the transaction fee covers the costs associated with processing payments.

Charitizer  and transaction fees will be deducted before any donation is passed onto our charity or cause partners. 

For motor vehicles and other ‘big ticket’ items, Charitizer caps the fees at $50. Sellers incur absolutely no additional fees, while buyers incur no fees whatsoever to purchase items on Charitizer.

How do offers work?

When you're listing an item, you will be asked to set the price for it. The price you set is entirely up to you. If you're negotiable on this price, you will also be able to select the 'Open to Offers' option. By selecting this option, your listing will display both a 'Buy' button and 'Make Offer' button so potential buyers will be able to make offers on your item. 

When you received an offer, you'll get an email and an alert to let you know. You have 24 hours to accept or decline an offer before it expires. It's completely up to you which offers to accept or decline.

How do I share my listed items to my Facebook/Twitter/Instagram?

Once you list an item to sell, you'll be prompted to share your item with friends and connections in your social networks. Just select how you'd like to share your listing (via Facebook, Facebook Groups, Twitter, Instagram, email, etc) and share away! This will also help to ensure that your item sells as quickly as possible.

How do I set a price for an item?

When you're listing an item, you will be asked to set the price for it. The price you set is entirely up to you. If you're negotiable, you will also be able to select the 'Open to Offers' option. 

Keep in mind, competitive price is a very attractive factor to the buyer.

How do I re-list an item?

All items on Charitizer are listed and made publicly available for 30 days, before the item will be automatically removed. If your items does not sell within this 30-day period, you will be able to re-list your item.

We will send you an alert to let you know that your item has expired, and at this point, you'll be given the option to re-list it. 

When re-listing your item, you may like to try using different images and a description, as well as reducing the price to increase your chances of a quicker sale.

How do I list multiple items?

To list multiple items on Charitizer, you will need to create a separate listing for each item you want to sell. Only one listing per item is permitted. Retailers with a retailer account are permitted to list multiple items.

How do I list an item?

Tap on the sell icon on the home page of the app to list a new item. Snap or upload a photo, add a description, select a delivery option, and you're done. Once your item is listed, be sure to share your item via Facebook, Instagram or Twitter.

How do I know if my listing is appearing in search results?

The easiest way to confirm that your listing is appearing in search results is to search for it yourself, using terms that match your item's name and description. 

Tap the Search icon at the top, right-hand corner of the app (the one that looks like a magnifying glass) anytime you need to search for an item. Just type in the item you're searching for into the search field and we'll display the most relevant results.

How do I edit my listing?

Tap on the My Items icon at the bottom of the app (the one that looks like a box) to access the My Items menu. Tap on the Selling tab to view all your listed items. 

Tap on the item you wish to edit, which will take you to the Item Details page. In the top, right-hand corner, tap on the three dots to edit this item. When you're made the changes, don't forget to save.

How do I accept or decline an offer?

You can access and view your open offers from the Selling tab of the My Items menu. Once you review the offer, you can accept the offer and the person who made the offer will be notified and prompted to buy the item. Or, if the offer is too low, simply decline the offer. You may like to also send a message via Chat such as, "Thank you, but I would really like to get at least $50." Either way, aim to respond to the offer within 24 hours.

How can I sell my item quickly?

Ensure your photos are clear and accurately represent the item you are selling, as this is what potential buyers see first. Also, include key information in the item description and name fields. 

Once your item is listed, be sure to let your friends and connections know about your listed item by sharing the listed item on Instagram, Facebook and Twitter. Finally, respond quickly to any questions or comments from potential buyers.

How can I access my sold items?

Tap on the My Items icon at the bottom of the app (the one that looks like a box) to access the My Items menu. Tap on the Selling tab to view all your listings and sold items. You can also view the current status of each item you've sold or are sellling in this tab

How are search results determined?

Our search algorithms are complex, and take into account many factors. We're constantly working on improving search to better match buyers and sellers, so the factors we use and how we use them may change over time. 

At a high level, the factors that affect search results include the quality of the listing and how well the listing matches the specific criteria of the person searching.

Can multiple photos be uploaded for an item?

To ensure your listing stands out and sells quickly on Charitizer, we encourage you to upload multiple images for each listing, up to a maximum of five. 

You may also like to follow these helpful guidelines:
 

·         Use strong lighting when taking photos, and make sure the images aren’t too dark or too bright. 

·         Use images that show the whole item from different angles.

·         Use images that are clear and clean, and avoid overlaying text, logos or watermarks that may obscure the item. (Phone numbers, emails, and links are not permitted in any of the images.)

·         Use the available filters and tools to make slight modifications that will enhance your images.

Can I list an item to sell via the Charitizer website?

Yes. Simply go to www.charitizer.com and list your item!

 

RATINGS

 

How do ratings work?

Leaving a rating for buyers and sellers is a chance to show your gratitude for a smooth transaction, and provide helpful feedback. Because ratings public, they help other buyers and sellers know what to expect when engaging with other users. Similarly, when you receive a rating, it's your opportunity to use the feedback you receive to make improvements to your own listings or interactions. 

You have 14 days to complete a rating for another buyer or seller, after your transaction has been completed (eg. an item has been purchased, paid for, shipped or collected and received.) Please note, the Bountye community relies on honest ratings that accurately reflect the experience. It is against our User Agreementto make demands or threats in regard to ratings, or leave an unnecessarily low rating for another user.

How do I rate another buyer or seller?

All the ratings on Charitizer are left by buyers and sellers from our community. At the end of a transaction, the seller and buyer will be prompted to leave a rating for the other person. 

At this time, you'll get an email notification and an alert to invite you to leave a rating for the buyer or seller. To leave a rating, tap on the Profile icon at the bottom of the app (the one that looks like a person) to access your Recent Activity.

How can I see my ratings?

Click on the Profile icon at the bottom of the app (the one that looks like a person) in order to see your own star rating. The reflected stars show the overall combined average of all the reviews you have received.

How can I see another user's ratings?

Click on another user's profile in order to see their star rating. The reflected stars show the overall combined average of all the reviews a user has received.

 

POLICIES

 

Will you ever share my information with third parties?

No, never. Absolutely not. Please review our Privacy Policy and Privacy Notice or more details about how we use and protect your information.

Why was my item removed?

Please note that your listed item may be removed if:

·         Your item violates any section of the Charitizer User Agreement or Listing Policy. 

·         You post duplicate listings for the same item.

·         You use stock photography. (You must use original photos of the item.) 

·         You use photo collages. 

·         Your photo is blurry, pixelated, a non-object or is not descriptive. 

·         You post personal information, such as phone numbers, emails, or addresses.

Additionally, Charitizer reserves the right to remove any items or content that is deemed inappropriate or not in the spirit the Charitizer community.

Why have I been blocked from using Charitizer?

In our discretion, we may restrict your use of Charitizer temporarily or permanently, or refuse to allow you to create an account with us. We may do this without notice where we consider you've acted in a way that is inconsistent with the spirit of the Charitizer community.

For more details on this, please review our User Agreement.

Are there any restrictions on what items can be listed?

Of course, there are some items that Charitizer doesn't allow to be bought or sold on the platform. The following represents a partial list of prohibited items that are not in the spirit of Charitizer and do not reflect the community we strive to maintain:
 

·         Weapons, parts and accessories including, but not limited to, firearms, ammunition, swords or switchblades, BB guns, and tasers.

·         Alcohol, tobacco products, and drugs including prescription drugs, drug paraphernalia or other controlled substances.

·         All perishable food items.

·         Live animals or pets.

·         Obscene or pornographic material that may be harmful to minors.

·         Counterfeit or fraudulent items.

·         Stolen goods or property with the serial number removed or altered.

·         Used cosmetics, undergarments, swim suits or socks.

·         Ads for commercial or marketing purposes.

·         Recalled items or items that do not adhere to federal regulations and standards, such as an outdated crib or car seat.

·         Merchandise that promotes hatred or violence against specific groups of people.

For a more comprehensive list of prohibited items, please review our Listing Policy. All users are responsible for ensuring the items they buy or sell follow all applicable state and local laws, as well as Charitizer User Agreement and Listing Policy.

Charitizer reserves the right to remove any item that does not reflect the spirit of our community.

If you suspect an item on Charitizer violates our terms of use, or you have any questions about prohibited items, please contact us by emailing help@charitizer.com, or send us feedback via the settings section within the Charitizer platforms.

 

PAYMENTS

 

Why have I been charged $1 as a separate transaction?

Once you provide us with your credit card details, we will send over a request to your bank for a $1 authorisation to verify that the card is issued, valid and the bank will allow it to be authorised. We reverse this authorisation request immediately.

However, some people may still see an authorisation for $1 on their credit card statement. The important thing to remember is that this is not a charge, and it will disappear from your statement. Depending on the bank, it will be removed from your statement in anywhere from a few minutes to a few weeks.

Why should I only pay for items through Charitizer?

Charitizer strives to provide the safest possible online environment for buying and selling. Taking transactions offline prevents us from providing the best possible experience and is harmful to other community members. If another user requests you pay for an item in person, we encourage you to report the user or contact us.

Why has my payment been released to the seller when I haven't received the item?

Once a transaction is processed on the Charitizer platform, all funds are held in escrow.

Escrow helps to protect both buyers and sellers, by ensuring funds are available but only released once the item is sent or collected. 

Typically, the funds are held in Escrow until the buyer lets us know that they have received the item. But if an item is not confirmed as received within seven days, the funds are automatically released to the seller. You will receive a notification email to let you know when this happens. 

If you have not yet collected your item from the seller, please use chat to arrange a suitable time and location to pick up your item. If you have chosen the delivery option and not received your item within seven days, we encourage you to contact the seller. The seller should address your concern and provide updates on the delivery of the item, tracking information, or offer a refund.

Why didn't my credit card payment go through?

Charitizer only accepts Visa and Mastercard credit card payments. 

If your credit card does not seem to be working, be sure you've entered your credit card number and billing address correctly, your credit card has enough available funds, and your card has not expired. 

If you've entered these details correctly and are still having problems with your card, contact your bank or credit card provider to let them know. Inform them of the amount of the charge and the time you tried to make the transaction so they can process the payment successfully (if it was incorrectly refused by the bank). 

Failing that, you may like to add or use a different credit card to pay for an item. You can do this by selecting 'Payment Options' via the settings section within Charitizer

When do I have to pay for a purchased item?

Your payment information is collected when you tap the 'Buy' button and complete the checkout process.

Once the transaction is processed, we hold your payment in Escrow, until you confirm that you've received the item (either by pick up or delivery) within the app, or after a seven day period has passed – whichever occurs first.  

Escrow helps to protect both buyers and sellers, by ensuring funds are available but only released to the seller once the item is sent or collected.

When do I get paid?

Charitizer releases your payout as soon as the buyer marks the purchased item as collected (for a pick up), or received (for a delivery). If an item is not marked as collected or shipped within seven days within purchase, the funds are automatically released to you.

After we release your payout, it may take some additional time for the money to arrive in your wallet. When withdrawing to a bank account times may vary up to 5 working days. This is because many banking systems don't process transactions on weekends or holidays. Therefore, a payout released between Friday and Sunday might not be processed until Monday, and your payout might not be reflected in your bank account until Wednesday. It's also possible for some banks to experience technical issues or other circumstances that could cause your payout to take longer than usual to arrive.

What payment method is accepted on Charitizer?

Charitizer only accepts Visa and Mastercard credit card payments.

What is escrow?

Escrow helps to protect both buyers and sellers, by ensuring funds are available but only released to once the item is received or collected. 

Escrow gives sellers the confidence that funds are immediately available in Escrow once their item has sold, while giving buyers the confidence that they will receive their item before the seller gets paid. The funds are held in Escrow the buyer marks the item as collected (for a pick up), or received (for a delivery). If an item is not marked as collected or shipped within seven days within purchase, the funds are automatically released to the seller.

What are the fees charged by Charitizer?

With Charitizer, everything is simple - even our payment structure.

Charitizer subtracts a fee of 5 % plus a 1.1% transaction fee, each time an item is sold through our platform capped at $50. The Charitizer fee is subtracted from the total amount an item is sold for and helps cover the cost of running the Charitizer platform, while the transaction fee covers the costs associated with processing payments. 

Commissions are capped at $50

Sellers incurs absolutely no other fees, while buyers incur no fees whatsoever to purchase items.

Is it safe to use my credit card on Charitizer?

Yes, 100% safe, always. We securely process all payments using Stripe, which is certified to PCI Service Provider Level 1 - the most stringent level of certification. Stripe allows us to accept credit card payments and pay you directly into your preferred bank account without ever having to store your personal and sensitive data on our servers. This means you're always protected.

How does Charitizer’s payment system work?

Charitizers payment system is designed to make transferring money between buyers and sellers as simple and reliable as possible. Here's how it works:
 

1.      Buyers pay Charitizer when they buy an item.

2.      Charitizer releases the money to sellers, as soon as the item is confirmed as collected or received.

3.      To help cover the costs of running the Charitizer platform and processing payments, Charitizer automatically subtracts a small fee from each transaction. 

4.      Users, charities and causes can withdraw funds at any time.

Charitizer’s payment system is also designed to ensure that both parties are protected under our User Agreement, and other policies. Paying outside of Charitizer is not secure, and we cannot provide access to these benefits when transactions don't occur directly through Charitizer. 

How do I change my payment options?

Tap on the Profile icon at the bottom of the app (the one that looks like a person), and tap on the Settings icon in the top, right-hand corner (the one that looks like a cog). From here, you'll be able to edit your payment options within your profile.

 

MESSAGING & NOTIFICATIONS

 

Why should I only communicate with buyers and sellers through Charitizer?

Charitizer strives to provide the safest possible online environment for buying and selling. Taking communications offline prevents us from providing the best possible experience and is harmful to other community members. If another user requests you communicate with them off the Charitizer platform, we encourage you to report the user or contact us.

Where are my messages and notifications located?

Tap on the Profile icon at the bottom of the app (the one that looks like a person) anytime you need to access your Recent Activity or Messages. 

How will my email address look to other users?

Your email address will never be community-facing. With our Chat feature, all communications can take place within the platform, safely and privately. 

The only information that other Charitizer users can see about you is what you provide as part of your profile, such as your user name, groups and people you're following, people that are following you, as well as any items you've listed to sell and those you’ve purchased.

How does chat work?

Use Chat to safely and privately contact another user. Chat works just like text messaging, so there's never any need to give out your personal information such as phone number, email or address. It's also the fastest way to ask a seller any questions about an item or arrange a suitable time and location to pick up an item. 

To start a new Chat with another user, just tap on their Profile and tap on the button with the chat bubble.

How do I change my notification settings?

Simply tap the notification button at the bottom of the home page and follow the prompts.

Alternatively, you can go to the main setting to the settings for your phone, select 'Notifications' to enable, disable or change the notifications from Charitizer.

How do I disable emails?

If you don't wish to receive emails from Charitizer click the link to 'Unsubscribe' at the bottom of any email notification.

How do comments work?

Use comments to ask general questions that will help you consider whether an item is for you. Questions such as, "What are the dimensions?", "Is this new?" or "Does it come with all the accessories?" are all great comments! Please keep in mind that all comments are public, so please keep personal information such as phone numbers and addresses clear of this area.

 

CHARITIES AND CAUSES

 

How do I create a cause?

To create a cause, tap on the Causes button on the home page, then Create Cause. Follow the prompts and add details, photo etc..

For charities we will need some more information so please select the Charity registration process.

How do I select a cause?

When you first create an account with Charitizer, you'll be prompted to select a cause that you feel passionate about. You can search either genres or specific causes using the search feature.

When you've found a cause you want to support, simply tap on the cause button. Funds from purchases or sales will then automatically go to the cause/s.

What are causes?

Anyone can create a personal cause, free of charge. Causes will not have a registered charity status and could be neighborhood, community, town, business, apartment building, sports team, group, or organisation.

Only charities with DGR status can list as a charity.

There's also no limit to the number of groups you can join or create on Charitizer.

 

BUYING

 

When can I expect to receive my purchased item?

For purchased items that require delivery, we ask that you allow at least two days for the seller to ship your item. With this in mind, you can expect to receive an item between four to five business days, from the day you purchased the item.

If you don't receive an item within seven days, we encourage you to contact the seller. The seller should address your concern and provide updates on the delivery of the item, tracking information, or offer a refund. 

We encourage all issues regarding purchases to be resolved by the buyers and sellers themselves. We recommend only choosing to involve Charitizer if you’ve made reasonable efforts to try to remedy the circumstances of the issue. 

If you continue to experience difficulties, please contact us by emailing help@charitizer.com, or via the settings section within the Charitizer app.

What payment method is accepted on Charitizer?

Charitizer only accepts Visa and Mastercard credit card payments. 

What if the item I received isn't exactly as described in the listing?

If a you receive an item that doesn't exactly match the listing description, you will need to contact the seller to request a return. The seller should address your concerns and offer a reasonable solution, such as accepting a return, offering a replacement or similar alternative.

If you don't receive a response or solution, you can ask Charitizer to step in and help. If you continue to experience difficulties, please contact us by emailing help@charitizer.com, or via the settings section within Charitizer.

You may also like to read more on this in our Refund and Return Policy.

What if I don't receive my item?

If you don't receive an item within seven days, we encourage you to contact the seller. The seller should address your concern and provide updates on the delivery of the item, tracking information, or offer a refund. 

We encourage all issues regarding purchases to be resolved by the buyers and sellers themselves. We recommend only choosing to involve Charitizer if you’ve made reasonable efforts to try to remedy the circumstances of the issue. If a solution isn't reached, we’ll do our best help.

If you continue to experience difficulties, please contact us by emailing help@charitizer.com, or via the settings section within the Charitizer app.

You may also like to read more on this in our Refund and Return Policy.

What happens if my offer is declined or expired?

If your offer is declined, you may like to consider upping your offer and trying again! If you do not hear back from a seller after numerous offers, we suggest searching for a similar item from a different user.

What are the 'Make Offer' and 'Buy' buttons for?

If you would like make an offer on an item, tap the 'Make Offer' button and enter the price you are willing to pay for the item. This offer is sent directly to the seller and they can either accept or decline your offer. (You will be notified either way.)

If you are ready to purchase an item, tap 'Buy' and you will be directed to a checkout process where you will need to confirm payment, delivery or pick up details. If you have questions about the item before you purchase, tap 'Add Comment' to leave a comment for the seller.

What is the Size Club and how do I use it?

Users can enter their clothing and shoe size details into the size club function. Once activated users will only be shown clothes and shoes in their size. We recommend following other users with your style so we can notify you when clothing in your size and style is available from these Charitizers. To turn it off go into the profile feature and un check the size profile box.

I've changed my mind. How do I cancel my purchase?

We don't support cancellations if you change your mind. For this reason, we encourage you to carefully consider whether you're willing to see a transaction through before submitting an offer or purchasing an item.

If you have purchased an item and don’t love the item as much as you thought you would, we recommend listing it again on Charitizer. Chances are, someone else is going to love it. 

If there is valid reason for wanting to cancel your purchase, you may be eligible for a return or refund. For more on this, please read our Refund and Return Policy

I made an offer but the seller hasn't reponded. What can I do?

Use Chat to send the seller a private message and remind them to review your offer. If you do not hear back from a seller, we suggest searching for a similar item from a different user.

How do I withdraw my offer?

At this stage, it isn't possible to withdraw an offer if you have made an offer for an item and then decide against it. By making an offer on an item, you understand that you're committed to buy the item if your offer is accepted by the seller.

How do I resolve a dispute with a seller?

As a rule (of thumb), we encourage all issues regarding purchases to be resolved by the buyers and sellers themselves. We recommend only choosing to involve Charitizer if you’ve made reasonable efforts to try to remedy the circumstances of the issue. If a solution isn't reached, we’ll do our best help.

Because of this, we recommend only choosing to involve Charitizer if you're unable to work things out with the seller directly. 

It's also important to keep in mind that Charitizer’s decision may not align with the solution you were hoping for. We will, however, do our best to ensure a fair outcome for all.

How do I purchase an item on Charitizer?

When you buy and item on Charitizer, you're making arrangements to buy someone else's new, preowned or handmade items. In any case, it's important to know that Charitizer is a community that relies on trust and safety so you'll need to create an account and complete your profile before purchasing an item. 

When you find an item that you want to buy, read the description and any existing comments about the item. You may also like to Chat with the seller to ask any remaining questions you have about the item. You can also review the ratings for the seller to better understand what to expect from your interactions with them.

Ready to buy? Just tap the blue 'Buy' button and you'll be guided through our speedy checkout process. Select from the payment and delivery/pickup options, click 'Confirm' and the item is yours! Alternatively, tap the 'Make Offer' button (if available) to negotiate a fair price for the item.

How do I make an offer on an item?

Tap on the the 'Make Offer' button to negotiate and agree to a fair price for an item. (Keep in mind, the 'Make Offer' button will only be visible if the seller has indicated they're negotiable on the price of their listed item.) Follow the prompts to enter your offer amount and submit your offer. Once an offer is accepted, you will be directed to the Buy Item page. 

Please note, by making an offer on an item, you understand that you're committed to buy the item if your offer is accepted by the seller.

How do I contact a seller?

Use Chat to securely and privately contact a seller. Chat works just like text messaging, so there's never any need to give out your personal information such as phone number, email or address. It's also the fastest way to ask a seller any questions about an item or arrange a suitable time and location to pick up an item. 

To start a new Chat with a seller, just tap on their Profile and tap on the button with the chat bubble.

How do I 'watch' an item if I'm not ready to buy?

When you find an item you love, tap the binoculars located in the top, right-hand corner of the image. This feature will automatically save that item to your Watchlist. Be sure to enable push notifications in your to receive status updates on all your Watchlisted items.

How can I see my previously purchased items?

Tap on the My Items icon at the bottom of the app (the one that looks like a box) to access the My Items menu. Tap on the Buying tab to view all your offers and purchased items. You can also view the current status of each item you've purchased or made an offer on in this tab.

How can I search for a specific item?

Tap the Buy icon at the top, right-hand corner of the homepage. Or hit the search button any time (the one that looks like a magnifying glass) when you need to search for a specific item. Just type in the item you're searching for into the search field and we'll display the most relevant results.

How can I access my Watchlist items?

Tap on the My Items icon at the bottom of the app (the one that looks like a box) to access the My Items menu. Tap on the Favourites tab to view all your favourited items. To remove an item from your Favourites, just tap the star in the top, right-hand corner of the image.

 

ACCOUNT & PROFILE

 

Why was I unable to create an account?

If you're experiencing technical difficulties, please contact us by emailing help@charitizer.com, or send us feedback via the settings section within the Charitizer.

Alternatively, we may have restricted your access to Charitizer temporarily or permanently if either your account, items or listings were reported to us by another user. Under our terms and conditions of use, we may do this without notice to protect other Charitizers.

Why should I use Facebook with Charitizer?

Connecting Charitizer and Facebook helps to promote the good work that you and others are doing. It will also enable you and your friends to automatically follow and connect with each other and the great causes on Charitizer, and allow you to see your shared connections with other buyers and sellers. And, as an added bonus, it also saves you the pain of having to remember another username and password!

Why isn't the app working properly?

If you're experiencing technical difficulties, you may like to check for updates or try reinstalling the app on your phone.  

If your issue continues, please contact us by emailing help@charitizer.com, or send us feedback via the settings section within Charitizer.

Why do I need to have a profile and a profile photo?

Charitizer is a marketplace built on trust and safety, which is why we require all users to have a profile and accompanying photo. It helps other users feel that you're reliable, authentic and committed to the cause of Charitizer. Visiting another person's profile is a great way to learn more about them, and see who they're following, who's following them, and what groups they're a member of. To visit another person's profile, just tap on their profile photo.

What's a follower?

When a person follows you on Charitizer, it means that they either know you, or your items are interesting and relevant to them. When you receive notification that you have a new follower on Charitizer, it also may be an indication that they would like to purchase some of your items!

What information is publicly available on Charitizer?

The only information that other Charitizers can see about you is what you provide as part of your profile, such as your first name, groups and people you're following, people that are following you, as well as any items you've listed to sell and those you’ve purchased. Your surname, email address, password, address, or any Facebook information linked to your profile will never be community-facing.

While messages between you and other users are private, keep in mind that other users can see the comments you make on items, which will also add to your reputation within the Charitizer community.

I've already signed up. How can I connect my account to Facebook?

If you’ve already signed up for Charitizer with an email and password, it's not possible to connect your Facebook and Charitizer accounts. You will need to create a new Charitizer account and sign up using Facebook.

 


DISCOVER AND BUY ITEMS

·         Discover new items across all categories. 

·         Get personalised recommendations or search for specific items. 

·         Chat privately with sellers and make offers. 

·         Purchase items with a simple checkout process. 

·         Choose local pickup or delivery.

 

LIST AND SELL ITEMS

·         List new and secondhand items quickly and easily.

·         Share your listings with friends on Facebook, Twitter & Instagram.

·         Chat with potential buyers and accept or decline offers. 

·         Get paid safely and securely.

 

SUPPORT CAUSES

·         Join or create causes and charities based on your passion, location and community.

·         Feel comfortable shopping with people you know and trust.

·         View and provide ratings both buyers and sellers.

 

Can retailers sell on Charitizer?

Yes absolutely! Simply register as a retailer and we will point you towards the retailer section featuring a dashboard and extra tools and features

How do I view my profile on Charitizer?

Tap on the Profile icon at the bottom of the app (the one that looks like a person) anytime you need to access your Profile, Recent Activity or Messages. You can also see your followers, see who you're following and what groups you're a member of, all from your profile.

How do I see my Charity profile from my personal account?

You will need to log out of your peronal account and log back in with your charitiy log ins.

How do I edit my cause?

Click on your user profile and select My Causes. Click on your created cauase and the Edit Cause button will show on the right hand side.

How do I sign up and create an account?

To create an account with Charitizer, sign up with your email address or, for a richer experience and to connect with friends, sign in using Facebook. Signing up and creating a Charitizer account is totally free, whether you’re looking to buy or sell your items.

You will also need to confirm your account before you can start Charitizing. Once your account is confirmed, you can list your first item. While you're waiting for the offers to start rolling in, you can browse the Discover feed to find items based on your local area, interests and likes, friends and groups. Check back daily to make sure you don’t miss out on anything!

How do I set or change my location?

Tap on the Profile icon at the bottom of the app (the one that looks like a person), and tap on the From here, you'll be able to edit the sections within your profile including your location. Rest assured, your location and address will only ever display as a suburb to other users.

How do I see who's following me?

Click on the Profile icon at the bottom of the app (the one that looks like a person). You can see your followers, as well as who you're following and what groups you're a member of, all from your profile.

How do I reset my password?

If you've forgotten your password or are having trouble signing in to your Charitizer account, tap on the 'I forgot my password' like when you're asked to enter your email address and password. You will be asked for the email address you use for Charitizer, and you'll be emailed a link to reset your password.

How do I login?

If you already have an account an account simply open the app or go to the site. Tap 'Email Login' or 'Facebook Login' and enter your email address and password.

How do I edit my profile?

Tap on the Profile icon at the bottom of the app (the one that looks like a person), and tap on the Settings icon in the top, right-hand corner (the one that looks like a cog). From here, you'll be able to edit the sections within your profile.

How do I download the Charitizer app for iPhone/iPod/iPad and Android?

Charitizer is currently available in the App Store for iOS and in Google play as well as at www.charitizer.com.

How do I change my profile photo?

Tap on the Profile icon at the bottom of the app (the one that looks like a person), and tap on the Settings icon in the top, right-hand corner (the one that looks like a cog). From here, you'll be able to upload a new photo for your profile.

How do I cancel my account?

Please contact us by emailing help@charitizer.com if you wish to cancel your account.

How can I let others know that I’m a Charitizer?

Hey, we'd love that! Just visit us or share your passion on Facebook, Instagram, Twitter and tag us on social media using #charitizer. Or feel free to leave us a nice review in the App Store.

How can I contact Charitizer?

Easy! Please contact us by emailing help@charitizer.com, or send us feedback via the settings section within the Charitizer app. Our customer service team is available in real-time to provide support, when you need it.

Do I need a Facebook account to use Charitizer?

No. You can sign up with an email address if you do not wish to use Facebook with Charitizer.

Can I follow other users?

Absolutely! Just tap the user’s photo to open their profile page. Then tap the 'Follow' button. Your daily feed will then display all the items recently listed by people you follow.

Can I change my email address?

 Unfortunately, you cannot change your email address. If you entered the wrong email address, you can create a new account or log in with Facebook.

Can I buy and sell something if I am not in Australia?

Sorry, Charitizer is only currently supported for transactions in Australia….. for now!

How can I quickly access my items?

You can view the status of your items in each of the Buying, Selling, Watchlist tabs in the My Items menu. To access, tap on the My Items icon at the bottom of the app (the one that looks like a box) and this will display the My Items menu, which is the best way to keep tabs on items you've purchased, sold or favourited.

How do I donate?

There are 3 ways.

1) You can list your unwanted items for sale. When the item sells, the proceeds will go the cause you have selected on the cause page.

2) When you purchase from retailers a percentage of the sale price will go towards your selected cause.

3) Simply hit the ‘Donate Cash’ button at the bottom of the cause page to donate a given amount.

 

What’s the difference between a cause and a charity?

A registered charity has charity status by law in Australia. A cause can be created by any person or organization and is not governed by the Charity laws of Australia. Users can only claim tax back when donating to a registered charity.

 

Causes Category

Business

Starting a business? Sounds expensive! Why not ask friends and family… or complete strangers to help out with some seed capital?

 

Emergencies

Life throws curveballs from time to time. Floods. Medical emergencies. Bushfires. But when things go wrong, our communities get it right in lending a hand.

 

Animals

Whether they’re furry, scaled, winged or gilled – Australia wouldn’t be the same without our animals. Support rescues, shelters, habitats, medical treatment and more…

 

Children and young people

Charitizer makes it easy for you support children and young people. Help kids with illnesses, youth at risk and other causes that give our younger generation a hand up.

 

Community

Community is that beautiful binding force that brings us all together. Together we can create. Together we can change. Get behind a range of community initiatives now…

 

Competitions and events

Do your bit to put on local talent shows, book fairs, concerts and performances. Community events need your support!

 

Creative

We’re a creative lot here in Australia. Help local artists, writers, actors and performers show us what they’re capable of.

 

Disability

Charitizer’s perfect for supporting people with disability. Improve someone’s quality of life by getting behind one of our worthy causes.

 

Education

Getting a good education is a basic human right. And with Charitizer, you can ensure that students, teachers and educational institutions have the resources to deliver world class education.

 

Environment

You’re a lean, mean, green machine. Back causes that improve liveability and safeguard the planet we call home.

 

Faith and spirituality

Raise money for projects that are good for the soul. Spiritual retreats. Self actualisation.  Support your local church, temple or mosque. Follow your heart.

 

Family

The family unit is something special. Invest in keeping families safe, together and happy.

 

Health and medical

Not everyone has access to the operations, treatments or therapy they need. But with Charitizer you change that.

 

Memorials

When a loved one passes, people are often blindsided by the financial burden of organising a funeral. Give grieving families and friends the chance to say goodbye they way they’d like to.

 

Mental health and wellness

Mind. Matters. Do your bit to help fund mental health and wellness programs. Help get projects off the ground or contribute to the great work of a range of organisations.

 

Marriages and honeymoons

That special day should be as stress free as possible. Pitch in to create a wedding or honeymoon that will always be remembered.

 

Other

 

Sports

Support a local athlete’s quest to reach Olympic gold. Chip in to help grass roots sporting clubs. Leave your mark through sport and recreation.

 

Appeals

Droughts. Disaster relief. People in need. We all love to give a helping hand when we can. Support an appeal today and help others get back on their feet.

 

Travel

Make someone’s travel dream a reality. It could be a cycling adventure. It could be seeing the Himalayas. It could be travelling home for the first tim

Not results found
 make a suggestion