Refund Policy

Effective on April 13, 2017

Charitizer is a new way for the community to donate. We aim to provide an awesome buy/sell site while helping worthy causes closest to your heart.

Charitizer has 3 users - buyers, sellers and causes. Sellers have an obligation to buyers to provide the item listed in the description of the item. Retailers are obligated to abide by fair trading laws in Australia. Both must adhere to Charitizer terms and conditions. Buyers have an obligation to commit to purchase after the sale is made and be fair and just in all dealings. Our causes are either registered charities or non-registered causes. Both are bound to Charitizer User and Business Agreement to be honestly represented in the cause description.

Our Refund & Return Policy has to protect both our buyers and sellers.

We encourage all issues regarding purchases to be resolved by the buyers and sellers themselves. Charitizer will only mediate if both parties have made reasonable efforts to try to solve the issue. We’ll do our best to mediate in the case of non-resolution.

 

Can I Get a Refund?

It will depend on circumstance. Both buyer and seller are obligated to adhere to Charitizer processes, terms and conditions. When properly followed there should not be any disputes. However, these do occur so Charitizer will consider each case on its’ own merits and look at delivery, pick up, payment release, time frames and any other factors in the case.

 

Local Pickup Items

If a buyer purchases an item and chooses local pickup, they should inspect their item carefully and in-person, after they have paid for the item but prior to the payment being released to the seller. (Payments for every transaction that takes place on Charitizer are held securely in Escrow, and released once the buyer confirms they have received the item either by pick up or delivery.) Once a buyer confirms they’ve received the item from the seller, we release the payment to the seller and cause.

Due to the escrow payment process, mediation is not usually necessary. Once an item has been collected via local pickup and the seller has been paid the sale is complete as per terms and conditions therefore no further issue should arise. Charitizer will be happy to help should there be an exception to this.

It is at the seller’s sole discretion as to whether to provide a refund after the standard Charitizer process. When both parties consent Charitizer would be able to facilitate a credit card refund if within seven (7) days of purchase.

If a buyer purchases an item and chooses local pick up, they are eligible for a no-cost refund when:

• Upon collection, the item is clearly faulty, fake or not exactly as described; and

• The request for a refund occurs within seven (7) days of purchase.

It is important to remember that we only release payments to the seller, when the buyer confirms they have received the item (either by pick up or delivery) within the app, or after a seven (7) day period – whichever occurs first. When Charitizer is still holding the payment in Escrow, there is an opportunity for us to issue a refund providing there is a valid reason.

Buyers cannot simply change their mind. This is not fair to sellers, causes or Charitizer. Buyers commit to purchase at the time of sale and are legally bound to follow through with the sale.

A buyer is only eligible for a refund if the item is faulty, fake, damaged or not exactly as described. We highly recommend not collect the item or mark the item as received in the Charitizer app if any of these issues are present. Instead, contact the seller, arrange return and begin the refund process.

In the case of a non-conforming local pickup item, a buyer is required to reject the sale upon inspection. If further issues occur users are required to bring the issue to our attention within seven (7) days from the date of the purchase. Buyers are required to collect items from the seller as quickly as possible to prevent issues.

Please note that if you are granted a refund, it will take some time to arrive in your account, dependent on your bank account or preferred payment method.

 

Delivered Items

If a buyer chooses to have an item delivered but changes their mind it is up to them to on-sell the item. If free return postage is specified by the seller it is up to the two parties to organize the return.

If a buyer purchases an item and chooses delivery, they are eligible for a refund when:

• They don’t receive the item they purchase; or

• They receive an item that is faulty, fake or not exactly as described.

If a buyer doesn’t receive an item within seven (7) days please contact the seller. The seller should provide updates on the delivery of the item, tracking information, or a refund.

All issues regarding purchases are encouraged to be resolved between the buyers and sellers. Please only involve Charitizer if a solution isn’t reached, then we’ll do our best help.

If a buyer receives an item that doesn’t exactly match the listing description, the buyer needs to request a return. The seller should address the buyer’s concern and offer a reasonable solution, such as accepting a return, offering a replacement or similar alternative.

If either of the above happens to you, we ask that you do not mark the item as received in the Charitizer app. Instead, contact our customer service team immediately to flag the transaction so we can place a hold on the funds and initiate the refund process.

To submit a valid claim for a refund in the case of a delivered item, a buyer is required to bring the issue to our attention within seven (7) days from the date of the purchase. Please contact our customer service team at help@charitizer.com.

Please note that if you are granted a refund, it will take some time to arrive in your account, dependent on your bank account or preferred payment method.

 

Payment and Fraud Protection

If you believe you’ve been charged for an item you didn’t purchase, or you’re concerned about any suspicious or fraudulent activity in regard to payments, please tell us. Not only will we do our best to help, we’ll also use the information to improve our fraud detection and make Charitizer a safer community for our users.

If you have questions or concerns about any of the above, you may contact our customer service team at help@Charitizer.com, at any time. We try extremely hard to address all concerns within a 48-72 hour window. Please keep in mind that our community is growing quickly and so that means a lot more enquiries.

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